Enrollment Information

Who can sign up for MyChart powered by Queens?

In order to participate with MyChart powered by Queen's, you must have access to a computer with an Internet connection, have a valid and current e-mail address and be:

  • Age 18 or older
  • Actively receiving care from a physician participating with MyChart powered by Queen's. To view a list of MyChart providers or facilities currently offering MyChart, click here >>

How do I sign up?

You need an Activation Code to set up your personal MyChart account. There are two easy ways to get your activation code:

  1. Check if your provider or clinic currently offers MyChart. If so, your provider can provide you with an Activation Code during your next visit. If you are not scheduled for a visit soon, you can still stop by the clinic or your provider's office and ask for an Activation Code.
  2. You can complete the MyChart Sign Up Form and either give it to your clinic or provider on your next office visit, or mail the form(s) to:
  3. The Queen's Medical Center
    MyChart Medical Records Department
    1301 Punchbowl Street, Honolulu, HI 96813

You should receive a response to your request by mail within 10 business days.

For your security your activation code expires after 30 days if not used, and is no longer valid after the first time you use it. When you log onto MyChart for the first time, you will then be asked to create your own MyChart user ID and password.

Proxy Access to a child's or another patient's MyChart information

You can authorize proxy access to your MyChart Account. You can request proxy access to your child's or another adult's MyChart Account. Proxy access allows you to log into your own MyChart account, then connect to the MyChart account of your child or another adult. Both the account holder and the proxy must have an active MyChart account.

There are three types of Proxy Access offered:

Minor: A parent or legal guardian can request online access to health records for his/her children who are less than 14 years old. (In consideration of the complexities of federal and state laws relating to minors and consent, parental/guardian access to a minor's MyChart will be revoked when the child turns 14.)

Adult: An adult MyChart user can authorize another adult MyChart user proxy access to his/her MyChart account. This privilege must be authorized in writing by the individual whose MyChart will be accessed and can be revoked by that individual at any time.

Personal Representative: Proxy access can also be granted to individuals who have legal authority to make healthcare decisions for another individual (e.g., Power of Attorney, Surrogate, Guardian). Legal documentation must be provided in support of a proxy request of this nature.

Information and forms for proxy access can be obtained from the QMC Medical Records Department or by downloading these forms:

Completed forms, with required documentation, can be turned in to your clinic or provider or mailed to:

The Queen's Medical Center
MyChart Medical Records Department
1301 Punchbowl Street, Honolulu, HI 96813

All requests and documentation for proxy access must be reviewed for compliance with state and federal privacy rules. You should receive a response to your request within 10 business days.

What do I do if I no longer want to have a MyChart account?

You can let your care team know during your next office visit or complete the MyChart Inactivation Form and follow the instructions. You may also email Mychartsupport@queens.org to deactivate your account. You should receive a response to your request within 10 business days.